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Run automation when adding a tag

Related products:Freshdesk
  • Jun 27, 2024 12:27 AM UTC
  • 0 replies
  • 46 views

Bonnie H
Apprentice
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If an agent or the system adds a tag to a ticket, run an automation to perform different actions like moving the ticket to a new group, adding a note, updating other fields, assigning to someone etc.