As FreshService defines a patch or update as a change, why can we schedule changes?
What is IT Change Request? | Process, Best Practices - Freshservice
Taking Windows updates as an example, updates are released every 2nd Tuesday of the month. We should be able to schedule a change request to review and deploy these patches or other regular updates.
I’m working around it by creating a service request to deploy updates and scheduling that, but updates are not service requests.
