I am unsure as to why the Status Page is a different site and then sometimes requires you to re-sign in. This should built into the same Support Portal and should not require you to re-sign in. This will confuse customers. It should also be a banner or widget within the home page of the Support Portal. Allowing customers to see what MIs and Maintenances are occurring from the Home Page. Maybe a separate column down the side in some of the unused space. So that it is clear and customers can see if before logging an incident. Or even when they are logging an incident that the Status Page is also visible down the side so they can say they are affected by this as well and would like an update once resolved.
Status Page - Subscribe to MI / I am affected | Freshworks Community Which links into this idea.
