Possibility to show a notification on the ticket list view when a new response comes in from someone you forwarded the ticket to. Currently, it only shows when the customer responds. We often have to forward a ticket to someone else for approval, both internally in another department or to one of our clients. However, when they reply, no notification or alert shows up in the ticket list view as we wait for a response. We have to constantly keep checking the ticket to see if anyone responded unless it's the customer on the ticket. Or, if we put on a watch, we can receive an email. But, that's too much back and forth. A simple "response received" (or something similar) in the State would be quite helpful.
