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ticket.url

Related products:Freshdesk
  • July 25, 2019
  • 1 reply
  • 24 views
S
Apprentice

Hello,


Where can I edit the ticket.url parameter?


The ticket notifications to my agents are pointing to the old freshdesk login screen and they have to get re-directed before they arrive at the right place. I want to fix this!


Thank you

1 reply

N
Community Debut

Hello Shane,


Apologies for the delay in response.


You would be able to add the Ticket URL parameter from admin-->Email Notifications-->Agent Notifications-->Edit the required notification and check if the placeholder is {{ticket.url}} .


Please write to support@freshdesk.com if that is indeed the case and you are still facing issues and are getting redirected to a wrong place. One of our support heroes will assist you.


Cheers!

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