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Using mutiple ticket template

Related products:Freshdesk
  • February 13, 2020
  • 1 reply
  • 19 views
C
Apprentice

Hello FD Community:


Have any of you ever wonder the possibility of having multiple ticket templates, and assigning each of them to several "Customer Support Portal" that you have created?


Is there any possibility to implement it? any workaround?


Thanks!


Carlos Martinez

1 reply

N
Community Debut

Hello Carlos,


Apologies for the delay in response.


Ticket templates is mainly aimed to be used during New ticket creation from the helpdesk or for outgoing emails. You can use different templates or forms for each of your customer portals by making use of the Portal Customization feature available from the Estate plan onwards.


Here's an article on Portal customization for your reference :  https://support.freshdesk.com/support/solutions/articles/65026-complete-layout-customization 


Cheers!

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