Hello everyone,
We use Freshdesk as our intranet.
We’ve been asked to investigate how we could set view permissions at a category or folder level for solutions for logged-in users.
We have a new group of users potentially joining that should only be able to view a specific category.
I can see that you can group agents, but is it possible to group logged-in users and assign them permissions?
Please do shout if I’ve not explained this clearly enough - grateful for any pointers - thanks, Casey
Hi
Greetings from Freshworks Community!
1.Solution articles visibility can be set up at Folders level.
2.If you require only a specific set of users to access the specific folder, you can create a contact segment and provide permissions to that contact segment. Here are the detailed insights for contact segments: https://support.freshdesk.com/en/support/solutions/articles/235358-personalize-your-support-using-customer-segments
Check and let us know if this matches you requirements.
Cheers,
Sneha.
Thank you Sneha!
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