Skip to main content
Question

Do I really have to duplicate my solutions if they fit in more than one category

  • December 10, 2021
  • 1 reply
  • 401 views
E
Active Contributor
Forum|alt.badge.img

Hi,

Please advise whether one still has to duplicate solution articles to include them in different categories or is it now possible to add multiple categories to one solution?

Thanks

 

    jwicker
    DanB
    C

    1 reply

    Keer
    Community Debut
    Forum|alt.badge.img+12
    • Keer
    • Community Debut
    • December 16, 2021

    Hi @Esther, we are glad to have you here in our Freshdesk Community. As of now, you would be able to associate one article with one folder which would be in one category. It’s a line hierarchy and that’s why in the folder and article settings you’ll find a dropdown for association. 

    Folder properties

    I hope this helps. Let us know if you have any further queries on the same. 

    Cheers, Keer, Freshworks Community Team
    Terms of UseAccessibility statement