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Question

Knowledge base alerts

  • March 15, 2023
  • 1 reply
  • 179 views
Z
Apprentice

Is there a way to trigger an alert when a Knowledge Base article is added or altered?

    1 reply

    jim.stephen
    Community Debut
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    • jim.stephen
    • Community Debut
    • March 15, 2023

    Hi @zephee 

     

    Greetings from Freshworks Community! 

     

    I understand that you would like to have an Email notification triggered when a solution article is edited or altered, I am afraid that this feature is not available in the product right now. However you can create a custom app of your own using your in house developers, you can use this Document for reference for creating the app: https://developer.freshdesk.com/v2/docs/quick-start/  

     

    I hope this helps.

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :) Cheers ! Jim Aswin, Freshworks Community
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