Knowledge base alerts

  • 15 March 2023
  • 1 reply

Is there a way to trigger an alert when a Knowledge Base article is added or altered?

1 reply

Userlevel 5
Badge +5

Hi @zephee 


Greetings from Freshworks Community! 


I understand that you would like to have an Email notification triggered when a solution article is edited or altered, I am afraid that this feature is not available in the product right now. However you can create a custom app of your own using your in house developers, you can use this Document for reference for creating the app:  


I hope this helps.