Overview...

• We create many how-to type videos to help our customers use our products.
• Our videos are larger than the maximum 20GB that can be uploaded into FreshDesk solutions pages.
• To overcome this, we host our videos elsewhere and and provide a link to the videos in the solutions pages.

What we Need...

• We need visibility of who is viewing the videos.  Ideally via their Fresh Desk Logins.
• Currently the only information FreshDesk provide is “viewer count”
• We need to identify the viewer and how often they view the the videos.

I would love to hear any ideas or suggestions.

Thanks