I am reviewing Fresh Desk for a college project, and I need to include some User Reviews. Would someone please share their Fresh Desk experience with me?

 

1. How long have you been using FreshDesk?
 

2. Do you have any concerns about security when using FreshDesk? Email security, phone security?
 

3. What do you like the most about using FreshDesk?

 

4. Do you use the M.S. Teams with Facebook?

 

5. Have you created a knowledge base for your clients so they can help themselves?

 

6. Lastly, do you use Canned responses to save your agents the time of replying to common questions?