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From Hype to Results: How Should Businesses Approach AI Agents?

  • January 9, 2025
  • 1 reply
  • 40 views
Kamakshi V
Community Manager
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Hey everyone, hope you had a great break! 😊

It’s time to spark some conversations!

AI agents are buzzing in the industry, but how do we move from hype to real impact?

Here’s a quick 1-minute read for you—Freshworks CTO, Murali Swaminathan, dives into how businesses can move from AI agent hype to real, measurable results. If you're thinking about scaling AI, this is a must-read! Read it here.

I’d love to hear your thoughts on this! What do you think about the role of AI agents in driving real business results? Drop your comments below!

Cheers
Daniel Söderlund
1 person likes this
  • Daniel Söderlund
    Daniel Söderlund
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RobCrossHM
Skilled Expert
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  • RobCrossHM
  • Skilled Expert
  • 98 replies
  • January 9, 2025

I think the problem with AI agents is that there is a perceived risk that the AI agent is going to send some incorrect information to a customer, and cause reputational damage.  There doesn’t seem to be an opportunity for us to try before we buy, so getting budgets signed off for the spend, which purse string holders might consider to be a risky venture, is a challenge

I'm an experienced FreshDesk Admin, but I don't work for FreshWorks

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