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How are you currently using AI across your service teams?

  • October 16, 2025
  • 1 reply
  • 50 views
Kamakshi
Community Manager
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Hello Folks!

As highlighted in the latest Freshservice ESM Benchmark Report, many teams are expanding AI-driven workflows beyond IT, bringing automation and intelligent support to HR, Facilities, and other functions.

We’d love to hear from you 👇

Vote and share your experience in the comments!

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How are you currently using AI across your service teams?

Freshworks Community Manager

1 reply

Daniel Söderlund
Top Contributor ⭐
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Last time I tested there was limits on the field types that could be used.  If the form for to complex it just pushed the user to the portal. I see it as all or nothing solution. 

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