Hello folks!
Hope your week is off to a great start. Every year, Freshworks releases a benchmark report on customer support trends and the breakthroughs guiding what teams should focus on. The 2025 edition is here — and yes, it’s all about how AI-powered Customer Support is a game changer for teams and how to get started with it!
Spoiler Alert - We have introduced NEW METRICS too !!
If you’re curious about how businesses are using AI to deliver standout customer experiences, our 2025 CX Benchmark Report is packed with fresh insights and practical trends to help you stay ahead.
Can’t wait to hear what you think!
You can read the CX Report here - https://www.freshworks.com/theworks/customer-experience/freshworks-20205-cx-benchmark-thriving-with-ai/
We will do a walk-through of this report with our Community Subject Matter Expert soon! So, stay tuned.
