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New Freddy AI Copilot Course is now LIVE on Freshworks University !!

  • November 10, 2025
  • 4 replies
  • 184 views
Kamakshi
Community Manager
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Hello Folks!

Explore how Freddy AI Copilot transforms both customer and employee support with intelligent automation. These courses take you through step-by-step feature deep dives in Freshdesk and Freshservice, showing you how to:

  • Draft faster, more personalized replies with Reply Suggester and Writing Assistant
  • Generate clear, structured summaries, resolution notes, and post-incident reports
  • Create and update help articles effortlessly
  • Automate ticket triaging and field suggestions
  • Communicate seamlessly across languages with Live Translate

Whether you’re managing customer interactions or internal service requests, Freddy AI Copilot helps your teams save time, maintain consistency, and deliver better experiences powered by AI.

Access the courses here - 


Freddy AI Copilot (Freshservice) - https://www.freshworks.com/university/courses/freddy-ai-copilot-for-freshservice/

Freddy AI Copilot (Freshdesk) - https://www.freshworks.com/university/courses/freddy-ai-copilot-for-freshdesk/

 

Freshworks Community Manager

    4 replies

    Joshua.Lawrence
    Top Contributor ⭐
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    • Joshua.LawrenceTop Contributor ⭐
    • Top Contributor ⭐
    • November 11, 2025

    I recently completed the Freddy AI Copilot courses and found them incredibly practical and insightful. The step-by-step walkthroughs in Freshservice made it easy to understand how to apply each feature in real scenarios.

    The Reply Suggester and Writing Assistant have been game-changers for drafting responses quickly while keeping them personalised. I also loved how the course demonstrated creating structured summaries and post-incident reports—this has saved my team hours on documentation.

    The automation tips for ticket triaging and field suggestions were particularly useful for streamlining workflows, and Live Translate is brilliant for breaking down language barriers in business with locations in multiple locations across the globe.

    Overall, these courses don’t just teach you the features—they show you how to use Freddy AI Copilot to deliver consistent, high-quality support effortlessly. Highly recommend giving them a go!

    ​@Kamakshi V 

    Joshua Lawrence
      zachary.king
      Top Contributor ⭐
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      • zachary.kingTop Contributor ⭐
      • Top Contributor ⭐
      • November 13, 2025

      ​@Kamakshi V 

      This was a fantastic course and I appreciate the numerous examples of how to use these features. I did have one quick question, what is the best approach to provide feedback to the Freshworks University team regarding an issue with a course?

      Thanks!

      - Zach / ITOps Supervisor - ITSM
        D
        Community Debut
        • dmcdonnell
        • Community Debut
        • December 18, 2025

        Hi there - FYI this link isn’t working: https://www.freshworks.com/university/courses/freddy-ai-copilot/

        Kamakshi
        Community Manager
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        • KamakshiCommunity Manager
        • Author
        • Community Manager
        • January 6, 2026

        Hi there - FYI this link isn’t working: https://www.freshworks.com/university/courses/freddy-ai-copilot/

        Thank you for flagging this. The link has been updated.

        Freshworks Community Manager
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