Portal Placeholders for Service Catalogue Items

  • 26 June 2017
  • 1 reply

Has anyone successfully used placeholders on the fields when setting up Service Catalogue items.

We would like to have more descriptive information in each of the fields on a Service Catalogue Item to direct the Requester in exactly what information we need from them.

Having to 'suggest' what information we need by have a long Field Description isn't very end user or designer friendly

1 reply

Userlevel 1
Badge +3

I agree, there are numerous instances in the Service Catalog as well as when submitting an incident where we want to add information to specifically state what information we want to collect from the customer.