Portals, Emails & Channels

While testing the functionality documented here: Is there way to add tickets automatically to the solutions or knowledge base?Any email sent to kbase@<yourcompanyname>.freshdesk.com from your agent email address would be created as a draft solution article inside your Freshdesk Account. You can choose to have this email address added as a bcc email if you'd like to have all tickets automatically added to the knowledge base or you can also manually forward the tickets to this email address, which would save them as solution article drafts.I found that tickets do correctly end up as drafts in the Solutions section --the Knowledge Base-- but there’s several issues which happen once you decide to edit them:Upon entering the edit view, the app won’t ever react to actions (publish, cancel, not even menu navigation). I checked the JS console and saw several nasty errors both on Firefox and Chrome. The right bar of “article properties” doesn’t show up. I suspect this is caused by the pre

Did you noted the Youtube video in KB Articles have low resolution?I see in my helpdesk all embed video are in low quality but if i open of youtube are perfect!  

Hi all. Our organization downloaded the Freshdesk package in Salesforce, and we believe a custom object was created called Freshdesk Tickets. I have talked to 3 support folks at Freshdesk who are completely unaware of this. My goal is to sync ticket information from Freshdesk to the Salesforce custom object. Is this possible? If not, what is the purpose of the custom object?Thanks

The “Submit and Idea” button in FreshDesk Ideas Forums does not result in any action.  Appears to be broken.I click the button below and nothing happens. 

I wanted to display the articles based on tags, if the articles exceed some 100 numbers, then I will have to filter them based on the number of views,so that I can show only first 10 most viewed articles in my page.kindly, help me out.Thanks

As you can see in the following screenshots, the tag produces a URL with HTTPS when it should produce a URL with HTTP. Our customers are complaining because the URL causes the browser to indicate that they are being directed to a non-secure website.

How can we get RTL Arabic to be formated in the Articles?Can we do anything to the CSS document?

We are looking to integrate our Haptik WebSDK widget on our Freshdesk help portal. Unfortunately, we are unable to get our Websdk to render on the support portal.Our team tried to debug the issue and here is what we found - Freshdesk is using prototype.js library which results in different behavior for a JS function. The problem we are facing is that the default behavior of a function has been modified. JSON.stringify is calling Array.prototype but Array.prototype is giving a different response than expected. They are likely overwriting the base Array class.Here is a StackOverflow thread discussing the same issue:https://stackoverflow.com/questions/710586/json-stringify-array-bizarreness-with-prototype-js#:~:text=The%20function%20JSON.,are%20using)%20defines%20an%20Array