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Removing 'mark ticket as closed' button from Customer ticket view on the portal

  • Apr 23, 2024 8:13 AM UTC
  • 4 replies
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AndyRussell
Skilled Expert
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Hi, slightly unusual request but we’d like to stop our customers from being able to use the ‘Mark Ticket as closed’ button from their ticket view on the portal.  Anyone know if this can be done?  It’s to stop tickets being closed without an agent adding resolution notes and sending out the CSAT survey etc. 

thanks

 

Best answer by eeha0120

Hi.

You might try removing the section  {{#isnt ticket.status 5}} in here:

 

Regards,

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      4 replies

      eeha0120
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      • eeha0120Top Contributor ⭐
      • Top Contributor ⭐
      • Answer
      • Apr 23, 2024 6:58 PM UTC

      Hi.

      You might try removing the section  {{#isnt ticket.status 5}} in here:

       

      Regards,

      Elvis Henriquez
        AndyRussell
        Skilled Expert
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        • AndyRussell
        • Author
        • Skilled Expert
        • Apr 25, 2024 7:53 AM UTC

        Hi.

        You might try removing the section  {{#isnt ticket.status 5}} in here:

         

        Regards,

        thanks, that works well

        eeha0120
        Top Contributor ⭐
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        • eeha0120Top Contributor ⭐
        • Top Contributor ⭐
        • Apr 25, 2024 4:25 PM UTC

        Hi.

        You might try removing the section  {{#isnt ticket.status 5}} in here:

         

        Regards,

        thanks, that works well

        Glad I was able to help. Would you mind marking the question as answered with the proper response so others may find the answer to the question as well?

         

        Thank you very much in advance.

         

        Regards,

        Elvis Henriquez
          Community Debut
          • Brian S
          • Community Debut
          • Apr 24, 2025 7:18 PM UTC

          Where would I be able to edit the HTML code?

           

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