I am having an issue getting my distributors to create tickets through the Portal. I am looking for a way to reject the email attempt, and send back an automatic response via email, to make/force them to create the ticket through the Portal.
Solved
Auto direct emails to through the portal
Best answer by Keer
Hello
I hope this helps. Have a good day!
Hello there,
Did you have a chance to revisit this thread? From your questions the easiest way would be to create a rule as part of your automation settings, but it comes down to which product you’d like this to work (various ways of achieving this across the product lines and some perhaps restricted.)
Let us know how we can help, and I’ll move this discussion to the right forum for you!
+6Hello Truth7640,
This can be achieved using automations. Below is one such example.
Hope this helps !
Regards
Vijay
+12Hello
I hope this helps. Have a good day!
Cheers, Keer, Freshworks Community Team
Hi,
@Keer
Your answer was very helpful for me in solving a similar problem.
Thank you and wish you all the best
+12Hi,
@Keer
Your answer was very helpful for me in solving a similar problem.
Thank you and wish you all the best
I am glad we could help. 
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.