Hi!
Since last friday all replies inside the tickets are getting bounced (temporary error).
How can I troubleshoot this issue to get a clearer picture of the problem?
Thank you for your help.
Solved
Bouncing email temporary error
Best answer by hemanth.ramya
Hello
Ideally, you should be able to send out emails from your helpdesk without any issues. As a part of troubleshooting, kindly share the following to analyse this further at our end:
- Your Freshdesk account URL (yourcompanyname.freshdesk.com)
- Screenshot of the error message you get on the ticket details page when an email is sent.
- Sample requester email addresses, ticket IDs and the timestamp when the email is sent.
You can alternately write to support@freshdesk.com with all the requested details and we can have this checked for you.
Thank you,
+9- Community Manager
- Answer
Hello
Ideally, you should be able to send out emails from your helpdesk without any issues. As a part of troubleshooting, kindly share the following to analyse this further at our end:
- Your Freshdesk account URL (yourcompanyname.freshdesk.com)
- Screenshot of the error message you get on the ticket details page when an email is sent.
- Sample requester email addresses, ticket IDs and the timestamp when the email is sent.
You can alternately write to support@freshdesk.com with all the requested details and we can have this checked for you.
Thank you,
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.