Lets see if we can get this routed to the correct thread so that some freshdesk experts can help with this.

@rashmi.nag can you move this under “Freshdesk” instead of “Freshservice”? Thank you :)

Thank you

This has been shifted to Freshdesk forums and our product specialist will be looking at your question shortly @Randy.L :)

Thanks @zachary.king for bringing this to our attention. @Randy.L - we’ve shared this with the team, our team will get back asap. Please let us know if there’s anything else we can help with. 

Hi @Randy.L 

Greetings from Freshworks Community! 

I understand that your would like to make a few changes to your description of your Support portal Home page cards. In order to achieve this please follow the below steps: 

• Go to Admin → Portals →  Customise portal → Edit theme → Layout → Head → Paste the below code → Save → Publish: <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script> 
• Once done, go to Admin → Portals → Customise portal -> Edit theme → Pages → Portal Home → Paste the below code → Save → Publish: <script>
    jQuery(document).ready( function() {
       jQuery('.line-clamp-3:contains(Describe your issue by filling up the support ticket form)').text("Fill out a Support Ticket");
    });
  </script> 

I have also taken a video grab of the same for your reference: https://share.vidyard.com/watch/zRhrziBpsWwcqXavE8zo6v? 

I hope this helps! 

Thank you! That worked

Great to hear that @Randy.L ! Thank you @jim.stephen for your quick response and support :)

I Have tried to change the cards' text to say something that makes more sense. Filling up a support ticket to Fill out a support ticket. But when I change the text for one, it changes the text for all the cards.

This is on FreshDesk Pro

 

 <section class="container-fluid px-0 mt-16" jingga888>
    <div class="container">
      <div class="row justify-content-center">
        {%for card in portal.home_cards %}
          {% if card.show %}
            <div class="col-md-6 col-xl-3 mb-8">
              <a class="card fw-horizontal" href="{{card.url}}" aria-label={{card.label}}>
                <div class="col-3 px-0 my-auto text-center">
                  <div class="fw-category-icon">
                    {{ card.image }}
                  </div>
                </div>
                <div class="card-body col-9">
                  <h2 class="mt-0 card-title fs-18 line-clamp-2">{{card.label}}</h2>
                  <p class="line-clamp-3">{{card.description}}</p>
                </div>
              </a>
            </div>
          {% endif %}
        {% endfor %}
      </div>
    </div>
  </section>

 

Is it good to go for normal working?

Hey @marryhussaim 

Greetings! 

Please could you clarify more on your query so that we can assist you accordingly? 

Can someone repost the screen share that was originally posted for this? That link doesn’t work anymore and this information is still needed to help make the card descriptions more professional.