Good evening,
We were testing Freshdesk (free tier) and decided to change our support email before going live.
I’ve configured and logged in to the new address (365 integration) and it receives messages and creates tickets fine, but it does not send anything back to clients. The verification email never arrives, but I know we’re logging in and working since inbound emails are creating tickets.
We’re hoping to go live as soon as possible, thanks for any pointers to get this fixed.
~Whysyn