Hi @andrers 

Greetings from Community Forum

Looks like there is an issue with Ticket creation from your customer portal. We surely will have this checked from our end, I would request you to please help me with your Freshdesk URL which looks like yourcompany.freshdesk.com in the DM.

You can also drop an email to support@freshdesk.com and we would check this for you.

We look forward to hearing back from you.

Creating tickets for the Texas Roadhouse menu typically refers to placing orders through the restaurant's point-of-sale (POS) system. To create a ticket:

1. Log into the POS system using your staff credentials.
2. Select the table number or takeout option where the order will be served.
3. Navigate through the Texas Roadhouse menu, which includes categories like steaks, ribs, burgers, and sides.
4. Input the customer's order by selecting each item and specifying any modifications (e.g., cooking temperature for steaks or adding extra sides).
5. Submit the ticket to the kitchen, where it will be prepared according to the customer's requests.

The process ensures accurate and efficient order handling to maintain service quality.

To create a ticket problem on the portal, log in with your credentials, navigate to the "Support" or "Help" section, and select "Create New Ticket." Provide a clear subject, detailed description of the issue, and attach relevant files if needed. Categorize the problem appropriately (e.g., technical, billing). Double-check all details and click "Submit." A confirmation email or ticket number will be generated for tracking. Follow up as necessary for updates.

Hi ​@jafarhansla and ​@linakourii ,

Greetings

Thank you for pitching in and sharing your ideas, could you please let us know if there are any issues you are facing with respect to ticket creation from your customer portal using +new ticket? If yes, please feel free to DM me your account details or write an email to support@freshdesk.com and we would be happy to assist you further.

Thanks :)

Creating tickets for Texas Roadhouse involves logging into the POS system, selecting the table or takeout option, and inputting customer orders with modifications. The ticket is then sent to the kitchen for preparation, ensuring accurate and efficient service while maintaining the high-quality standards of Texas Roadhouse. To update your kitchen in Miami, Florida, visit the I Wood Decor website for a free consultation. https://iwooddecor.com/

While resolving ticket creation issues in portals like these, it’s also helpful to ensure that the user experience is streamlined—just like designing an effective menu system for a restaurant. For example, at Sonic Drive-In, having a user-friendly digital interface for customizing meals enhances customer satisfaction. If you're interested in digitizing menu boards or improving customer-facing food service solutions, check out this website for ideas and insights! https://sonic-happy-hour.us/sonic-salads/ 

Hi Andrers,

that error usually means your access permissions to the helpdesk portal are restricted—might be due to account role settings or support group limitations. You’ll need to contact your admin or support team to lift the restriction. Hope this helps!  Sorry to hear you’re facing access issues with the helpdesk. It sounds like there may be a restriction on your account—try contacting support directly or clearing your browser cache. Meanwhile, if you're looking to brighten your day, Sonic's $1.99 deals and Happy Hour treats like half-price slushes and drinks might be worth checking out. A quick snack can lift your spirits while you wait for a fix

I’m also encountering the same issue when trying to create a ticket through the portal form. I keep getting the same “restricted from accessing this helpdesk page” message. I’ve tried different browsers and devices but it still shows up. Hoping to see a fix or workaround shared here. Please guide me as I am not a techie.

I am exactly facing the same issue!

Is there any one who can help me as I am not a technical person.

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