Hi @wonderkind,

Greetings from Freshworks community. Let me convert this into a support ticket and reach out to you via email shortly. I wish you a nice day ahead!

If you're having trouble configuring or accessing a service like Freshdesk, especially related to Captcha, here are a few steps you can try:

1. **Clear Browser Cache and Cookies**: Sometimes, stale data can cause issues with Captcha. Clear your browser's cache and cookies and then try accessing the URL again.

2. **Try a Different Browser or Incognito Mode**: Test the URL in a different browser or in incognito mode to see if the issue persists.

3. **Check Browser Extensions**: Disable any browser extensions, especially those related to ad-blocking or privacy, as they might interfere with Captcha.

4. **Verify Captcha Implementation**: If you’re configuring Captcha for the site, double-check the integration settings, especially the site key and secret key.

5. **Check Freshdesk Settings**: Ensure that Captcha is correctly configured within the Freshdesk platform. If you have access, review the settings related to security and Captcha.

6. **Contact Freshdesk Support**: If none of the above steps work, consider reaching out to Freshdesk support for assistance. They may be able to identify if there’s a problem on their end.

These steps should help you troubleshoot and resolve the issue with Captcha on Freshdesk.

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