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Customizing Alert Notification on portal for ticket created

  • February 21, 2025
  • 1 reply
  • 44 views

Jhared Pretorius
Apprentice
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I need to customize this alert 

I’ve inspected and copied the selector yet when I apply the styles in the CSS it just doesnt take 

I believe it is customizable because upon inspecting and changing style via the browser it takes like a charm 

 

 

Best answer by Yusuf Ahmed

Hi ​@Jhared Pretorius,

 

Greetings from Freshworks community. You can add the custom code under Admin > Portal > Appearance > Edit theme > Tickets > Submit a ticket. 

 

Feel free to reach out to Support@Freshdesk.com if you require any further assistance. Wishing you a nice day ahead!

1 reply

Yusuf Ahmed
Community Manager
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  • Community Manager
  • Answer
  • April 27, 2025

Hi ​@Jhared Pretorius,

 

Greetings from Freshworks community. You can add the custom code under Admin > Portal > Appearance > Edit theme > Tickets > Submit a ticket. 

 

Feel free to reach out to Support@Freshdesk.com if you require any further assistance. Wishing you a nice day ahead!