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First post here on Freshworks so a Big “Hi” to All!

Also, apologies if this topic already appears elsewhere - have searched!

OK - our Sprout account was opened some 4 years ago and is in daily use. The admin that set up our self service portal content has left and we wish to edit this content. Although the Portal is “active” - viewable by users - there doesn’t appear to be a way to edit the content.

If there is a mechanism to do this - I may have missed this option - could you please let me know? Thanks. 

David Williams - Extinction Rebellion UK 

Hey @daithecwm ,

Greetings from Freshworks Community!

Unfortunately, it’s not possible to change the portal settings in the sprout plan. It’s possible from the Current Growth plan & Above.

Also, I understand that you’re new to Freshworks. We offer a Complimentary consultation service to help our users determine the best course of action for their specific requirements. If you're interested, please Click on the following link to book a complimentary 1:1 consultation session with our product expert:

https://www.freshworks.com/freshdeskbookings/?utm_source=Community

Cheers!
Jebas D.

Thank you very much, Jebas, for the comprehensive reply. 

We will consider upgrading and most likely take you up on your offer of 1:1 support.

Take care - Dai.

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