We are seeing email delivery latency with ticket creation, updates to tickets lately. It is not happening all of the time, but sporadically. Some emails will come in an hour after a ticket is updated, and have had some where the emails are not reaching their target from 4 hours and have had a few up to 13 hours after a ticket was updated.
Looking through the archives, it seems this has been a topic of conversation, but wanted to see if any others are experiencing this type of latency?
Best answer by Kajal Vats
Hi
Greetings from Freshworks community.
We believe you are facing issues with the outgoing emails. To check this on our end, please DM your account details and the ticket samples where you are observing the latency in outgoing emails.
Regards,
Kajal
+12Hi
This seems to be duplicated:
Email Delivery Latency with Ticket updates and Creation | Freshworks Community
Regards,
+5Hi
Greetings from Freshworks community.
We believe you are facing issues with the outgoing emails. To check this on our end, please DM your account details and the ticket samples where you are observing the latency in outgoing emails.
Regards,
Kajal
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