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We are seeing email delivery latency with ticket creation, updates to tickets lately.  It is not happening all of the time, but sporadically. Some emails will come in an hour after a ticket is updated, and have had some where the emails are not reaching their target from 4 hours and have had a few up to 13 hours after a ticket was updated.  

 

Looking through the archives, it seems this has been a topic  of conversation, but wanted to see if any  others are experiencing this type of latency?

Hi @alyssia.correa and @Kamakshi V 

This seems to be duplicated:

Email Delivery Latency with Ticket updates and Creation | Freshworks Community

 

Regards,


Hi @joshvengley

Greetings from Freshworks community.

We believe you are facing issues with the outgoing emails. To check this on our end, please DM your account details and the ticket samples where you are observing the latency in outgoing emails. 

Regards,
Kajal


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