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embeds breaking issue

  • May 4, 2021
  • 5 replies
  • 69 views
owengab
Apprentice

is there anyone facing Facebook and Instagram oEmbeds Breaking Issue??
 

Best answer by Keer

Hello @owengab and @pavlacalm, thanks for bringing this up here. Can you elaborate on where you are facing this issue in the Freshdesk portal? Are you trying to embed Facebook and Instagram posts in the customer portal using the portal customization options? 

Please drop a mail to support@freshdesk.com with the details and our developers would love to help you further on this.  

    C

    5 replies

    pavlacalm
    Community Debut
    • pavlacalm
    • Community Debut
    • May 12, 2021

    Had the same issue when I connected them to the ecommerce website: maheenandco for a client.

    Keer
    Community Debut
    Forum|alt.badge.img+12
    • Keer
    • Community Debut
    • Answer
    • May 16, 2021

    Hello @owengab and @pavlacalm, thanks for bringing this up here. Can you elaborate on where you are facing this issue in the Freshdesk portal? Are you trying to embed Facebook and Instagram posts in the customer portal using the portal customization options? 

    Please drop a mail to support@freshdesk.com with the details and our developers would love to help you further on this.  

    Cheers, Keer, Freshworks Community Team
    Jakemal
    Community Debut
    • Jakemal
    • Community Debut
    • May 17, 2021

    The same issue, and heard some people have it too.

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • May 19, 2021

    Hello @Jakemal,

     

    We do not have any reported issues as such. Can you please elaborate more on the issue you are facing with Facebook and Instagram to check this further for you? Alternately, you can write to support@freshdesk.com and we would be happy to help!

     

    Cheers,

    Freshdesk Community Team 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    Kamakshi V
    dmobaaa
    Community Debut
    • dmobaaa
    • Community Debut
    • August 16, 2023

    Danke! 😃

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