Had the same issue when I connected them to the ecommerce website: maheenandco for a client.

Hello @owengab and @pavlacalm, thanks for bringing this up here. Can you elaborate on where you are facing this issue in the Freshdesk portal? Are you trying to embed Facebook and Instagram posts in the customer portal using the portal customization options? 

Please drop a mail to support@freshdesk.com with the details and our developers would love to help you further on this.  

The same issue, and heard some people have it too.

Hello @Jakemal,

We do not have any reported issues as such. Can you please elaborate more on the issue you are facing with Facebook and Instagram to check this further for you? Alternately, you can write to support@freshdesk.com and we would be happy to help!

Cheers,

Freshdesk Community Team 

Danke!