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Hi,

I would like to understand the process for escalating product defects/issues.

I am trying to integrate Freshsales and Freshdesk and face a lot of challenges with the sync & integration capabilities. Its been more than a month since I reported the issue and the support team haven't been able to provide a proper resolution yet.

Can somebody let me know what is the escalation matrix ? Any contact information - email, phone numbers would be of help. Thanks for the support.

Hi @Sujeeth 

Hope you had a view of the available articles 

  1. https://support.freshsales.io/en/support/solutions/articles/218712-how-to-integrate-freshdesk-with-freshsales-
  2. https://support.freshdesk.com/en/support/solutions/articles/219923-how-to-integrate-freshsales-with-freshdesk-

For better understanding you can provide the list of challenges you’re facing in the integration and also you can send an email to support@freshdesk.com or support@freshsales.com to track the updates.

 

Cheers

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