We have this product field showing up in ticket field. May I know how to remove it or atleast rename the “example” product?It is a little annoying!

"Example" Product In Ticket Fields! How To Rename That?

Userlevel 6

+11

Hi.

In Admin - Asset Management - Product Catalog you can populate / maintain the Products you use or don’t use.

In Admin - Field Manager, you can hide it from Requesters.

In Admin - Business Rules, you could create a rule for hiding such field, for both, for requesters and agents.

Hope this helps.

Regards,

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I cannot hide it as it says multiple products are not enable in my plan. I just dont want the filed. How to get rid of that field?

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Userlevel 6

+11

Hi.

Did you try Business Rules?

Regards,

+1

I dont see any rules that would hide a ticket here in automations. Do you mind telling me what rule exactly to use?

Userlevel 6

+11

Hi.

Apologies; in FreshService this is called Business Rules.

In FreshDesk the suggestion would be Dynamic Forms.

Sincerely,