We have this product field showing up in ticket field. May I know how to remove it or atleast rename the “example” product?
It is a little annoying!
"Example" Product In Ticket Fields! How To Rename That?
Hi.
Apologies; in FreshService this is called Business Rules.
In FreshDesk the suggestion would be Dynamic Forms.
How can I create dynamic forms and have different fields based on the different values? : Freshdesk
Sincerely,
I dont see any rules that would hide a ticket here in automations. Do you mind telling me what rule exactly to use?
I cannot hide it as it says multiple products are not enable in my plan. I just dont want the filed. How to get rid of that field?
Hi.
In Admin - Asset Management - Product Catalog you can populate / maintain the Products you use or don’t use.
In Admin - Field Manager, you can hide it from Requesters.
In Admin - Business Rules, you could create a rule for hiding such field, for both, for requesters and agents.
Hope this helps.
Regards,
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