Hi,
This article explains that the forwarding feature is only available for some languages.
( https://support.freshdesk.com/support/solutions/articles/37541-forward-and-convert-your-support-emails-to-tickets-in-freshdesk )
Is there the possibility that it will also be introduced for the Italian language? possibly I can get around the obstacle by changing the language in my panel?
Best answer by Keer
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