I have a problem with forwarded email from agents. I’ve enabled the option “For forwarded emails, use original sender as requester” as explained in the article https://support.freshdesk.com/en/support/solutions/articles/208268-using-sender-s-name-as-ticket-requester-in-forwarded-emails but when i forward a mail received from a customer (i’m an agent) to our support email the ticket is created with my name and address as requester
How can i solve this?
anyone can help? how to contact Freshdesk support?
+8
Hello
Thank you for reaching out! Tagging
+9
Hello
That should not be the ideal behavior. Can you please share/DM us your Freshdesk account details to troubleshoot this further? Also, kindly help us with the headers of the email where you encountered the issue. Refer to this article to fetch the same. Looking forward to hearing from you.
Cheers,
hello
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Thanks for sharing the details via DM,
We have raised a ticket for you, and our support team will reach back to you via the same.
Have a wonderful day. :)
Cheers!
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