how can you get an export from freshdesk where in the child tickets the ticket id of the parent item is also included?
Now you only have the relation (parent or child) but when you have a child ticket, it would be useful to have the number of the parent ticket in the export for reporting purposes. Anyone has an idea?
+6Hi
Greetings from Freshworks Community!
Unfortunately, we are unable to retrieve the Parent ticket ID along with the child ticket ID at this time. We can only obtain the association type, but not the ID.
However, this can be taken as feedback for our future roadmap https://community.freshworks.com/ideas
We would consider the ideas posted based on the votes that come up for our future route plan.
Cheers,
Sneha.
You can get this information using the API. It is a custom field named parent_id or associated_tickets_list and it can only be retrieved one ticket at a time. Unfortunately, this information is not available in batch pages.
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