What would be the script to hide one value from the ticket Type field on the customer portal?
E.g. to hide value ‘Complaint’ from the Type field.
+3
You’ll have to inspect the form to get the custom field attribute name. Then add a JavaScript on the submit ticket portal template
<script type="text/javascript">
document.addEventListener("DOMContentLoaded", function() {
jQuery('#helpdesk_ticket_custom_field_type_selection_3014498 option[value="complaint”]').remove();
});
</script>
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