Hi,
I cant seem to be able to remove or hide the product field in the ticket form. I’m on the growth plan and i understand products are available in other plans, but I simply want to hide it, using Can view but results in an error. Which seems like a bug.
Anyone find a workaround? Hidefields app doesnt show the field.
Thanks
Best answer by mahendarsingh
Hi
Thank you for bringing this up.
The "Product" field in the ticket form cannot be removed on the Growth plan as it is a system field specific to higher plans that include Products as a feature. Unfortunately, the HideFields app won't work in this case either, as it doesn't support hiding system fields. Please write us at support@Freshdesk.com so that we can check the feasibility of removing the product field for your growth plan.
Please do let me know if you require any further assistance on this matter.
+9Hi
Thank you for bringing this up.
The "Product" field in the ticket form cannot be removed on the Growth plan as it is a system field specific to higher plans that include Products as a feature. Unfortunately, the HideFields app won't work in this case either, as it doesn't support hiding system fields. Please write us at support@Freshdesk.com so that we can check the feasibility of removing the product field for your growth plan.
Please do let me know if you require any further assistance on this matter.
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