We have encountered issues with font sizes in Freshsales Suite that are known previously by other customers and make Freshsales Suite unusable for outbound emailing.
I wondered if anyone across the community had encountered the same issues and/or had found a workaround.
The Freshsales support desk highlighted that we should factor in a magnification of 1.33 when choosing font sizes in Freshsales as when any email is received in other applications like Gmail, m365, outlook they will be displayed in a smaller font. Whilst annoying to have to calculate font sizes so that they appear in the normal range of font size 11-12 I have since found out that Freshsales has a gap in font sizes. 8,8,10,11,12,14,18 ….. To cope with a 1.33 magnification a font size selection in Freshsales of 13, 15 or 16 needs to be available to create a resulting 11-12 size font in other applications. The support desk suggested a work around in changing the HTML code but then admitted that the change wouldn’t work either.
This fundamentally compromises the use of Freshsales as a platform to communicate with prospects and clients as they will only receive emails with a too large font or a very small font.
Examples
External application font size
| Standard External application font size | Freshsales font size needed |
| 11 | 14.6 |
| 12 | 15.96 |
| | |
| | |
| | |
So we are left with a Standard External application font size of either 10 or 13.5