Hello,
Our team has been looking to make use of ‘Change’ ticket’ (https://support.freshservice.com/en/support/solutions/articles/50000001761-requesting-changes).
From what we checked on the Portal page, it seems only Requesters are able to submit a Change ticket. Is there a way to allow Agents user to also use the form to submit or could someone please confirm if it’s only available for Requesters user?
Thank you
Hi Edward.
If your Security Roles allow it, agents are able to submit new “everything”.
Agents can create Incidents
Agents can create Service Requests
Agents can create Projects
Agents can create Changes
Agents can create Problems
Agents can create Releases
And even more, once again, depending on the permissions they have been granted.
For agents, they can click on the blue plus sign, and they’ll find there all kind of records they can create:
Hope this helps and clarifies.
Regards,
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