I’ve read similar Questions and Ideas, but this feature does not appear to be implemented yet:
Is it possible for Freshdesk Collaborator Agents to receive email notifications for any new Forum activity, ideally for all forums, but at least for a particular forum?
Not just for a particular forum topic/post.
This feature will enable Collaborator Agents to know if there are new forum posts without having to go the the Forum to check all the time.