When we reply to customers their email is added to the end of the agents reply. When the customer replies with their email client set to include the original email, you huge emails returning when there have been a few back and forths, making it hard to find the reply in pages of text.

Now there is a icon on at bottom of the reply window that allows you to display and include the customers email or exclude it by selecting the X that appears when you hover over the icon.

What we would like to do is permanently turn off the automatic inclusion of the customer’s email and only include it when selected via the icon.

Regards,

Arie.

For Hind Technology.