Question

RECAPTCHA fails to load on many users'

  • 11 October 2023
  • 2 replies
  • 46 views

When a user attempts to create a new ticket -- the recaptcha images appear broken but are really just in too small of a div or table. See image below. This happening to anyone else? Anyone have a fix or ETA?

 

 


2 replies

Userlevel 6
Badge +11

Hi.

Yes, other users are facing the same:

CAPTCHA Fails on Widget | Freshworks Community

Captcha Too Small | Freshworks Community

I’d suggest to submit a support case.

 

Regards,

Badge
We ended up submitting a support case for this and we were told the ETA for this fix is November 15th, 2023. 

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