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Removing 'mark ticket as closed' button from Customer ticket view on the portal

  • 23 April 2024
  • 3 replies
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Userlevel 1
Badge +4

Hi, slightly unusual request but we’d like to stop our customers from being able to use the ‘Mark Ticket as closed’ button from their ticket view on the portal.  Anyone know if this can be done?  It’s to stop tickets being closed without an agent adding resolution notes and sending out the CSAT survey etc. 

thanks

 

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Best answer by eeha0120 23 April 2024, 20:58

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3 replies

Userlevel 7
Badge +12

Hi.

You might try removing the section  {{#isnt ticket.status 5}} in here:

 

Regards,

Userlevel 1
Badge +4

Hi.

You might try removing the section  {{#isnt ticket.status 5}} in here:

 

Regards,

thanks, that works well

Userlevel 7
Badge +12

Hi.

You might try removing the section  {{#isnt ticket.status 5}} in here:

 

Regards,

thanks, that works well

Glad I was able to help. Would you mind marking the question as answered with the proper response so others may find the answer to the question as well?

 

Thank you very much in advance.

 

Regards,

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