Hello @colincooper,

Yes, you can change the order in which the customer/agent login options are shown in the portal via Portal customization feature in Freshdesk. Kindly use the following code snippet under Admin > Portals > Customize portal > Layouts and page > Portal pages > Login page to achieve the same:

<script>
jQuery(document).ready(function(){  //document.ready begins
jQuery('.customer-login-link').clone().insertBefore('.agent-login-link')
jQuery('.customer-login-link'))1].remove()
});  // document.ready ends
</script>

In case you would like to hide the headset icons displayed next to the login options, you can make use of the code snippet in the login page section:

<script>
  jQuery('.customer-login-icon').hide()
  jQuery('.agent-login-icon').hide()
</script>

Feel free to drop a note in case you need any further help. :)

Cheers,

Freshdesk Community Team

Hey @hemanth.ramya,

Thanks so much for the help, the script to move the customer login above the agent login worked great!

Is there a script that would allow me to alter the text strings in those links? Ultimately what I would like to do is something like the attached image. I should be able to handle the CSS styling – but I would need the ability to change the text strings for the “Login here” links individually. Thanks again for your help!

Hey @hemanth.ramya,

Thanks so much for the help, the script to move the customer login above the agent login worked great!

Is there a script that would allow me to alter the text strings in those links? Ultimately what I would like to do is something like the attached image. I should be able to handle the CSS styling – but I would need the ability to change the text strings for the “Login here” links individually. Thanks again for your help!

 

 

@colincooper These are the codes to changed the text of "Are you an agent - Login Here" or "Are you a customer - Login Here". Use the following code snippet on the same Login page under Admin > Portals > Customize portal > Layouts and page > Portal pages > Login page.

Agent Login:

<script>
jQuery(document).ready(function(){  //document.ready begins

jQuery('.agent-login-link span').text("Agents - ") // To Change Agent Login Text

});  // document.ready ends
</script>

Customer Login:

<script>
jQuery(document).ready(function(){  //document.ready begins

jQuery('.customer-login-link span').text("Client - ") // To Change Customer Login Text

});  // document.ready ends
</script>

Happy Freshdesking!

Aldrin,
Freshworks Community Team​​​

Is this customization still possible?  Just signed up for a Freshdesk trial and it ll looks great except for the end user portal login page.

I’ve tried adding the suggested code snippets to the login page (which I’ve published) but don’t see any change.

@colincooper I want to achieve the same as you!  Would you mind sharing how you have your portal login page configured?  My “customers” are internal users and only need SSO as a sign-on method.

Thanks

@hemanth.ramya I tried inserting the code to move the customer login up on the login page, and it didn’t work. Any tips? Thank you!

I would also like to change the text associated with the Agent/Customer login. I tried the above code snippets and they did not work. I’d appreciate any other suggestions?

I have solved this question about changing the text “Are you a customer?” with the help of a Freshdesk agent:

include the below script in the head section under Portals<Customize portal> Pages> Layout > Head:

<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script>

then navigate to Admin>Support Channels>Portals>Customize Portal>Layout & Pages>Portal Pages>Login Page 

add this script 

<script>

jQuery(document).ready(function(){

jQuery("p.fs-20.semi-bold.mt-16.text-center:contains(Are you a customer?)").text("Please use your blah blah to ").append('<a id="" href="yourloginurl" class="fw-twitter-btn py-12 rounded"> Login here</a>');

});

</script>

I have now added a fix for me and hopefully you. 

Hello everyone,

Appreciate you sharing your insights, @karlnharrison. :) 

With the new customer portal theme and UI we have in place today, the customization code snippets shared earlier might not work as expected. Please try the following as shared by Karl and let us know if this helps. 

Feel free to drop a note for any further questions.

Cheers,