Hello Evan,

We understand outgoing emails are blocked for your Freshdesk Support Desk account. Can you please share your Freshdesk account URL either here or via DM to unblock the outgoing emails? Looking forward to hearing from you. 

Cheers!

I have already contacted the support and everything is ok. 

Thanks for your reply, 

I have the same problem. What should I do? Thanks.

Hi,

I have already contacted the support and everything is ok. 

Thanks for your feedback. 

hi,

I recently created an account to use the Freshdesk and I have this message

“Outgoing emails are blocked for your account. 

can you help me on this ? 

Hi @Pierina, 

If you still encounter issues with outgoing emails blocked for your Freshdesk account, we request you drop an email to support@freshdesk.com along with your Freshdesk account URL to unblock the same. 

Feel free to drop a note here for any further questions. 

Cheers,

I sent an email this afternoon, could you give me a response time?

Hi @Valentin FAYANT,

Good day to you. I have created a ticket and have emailed you at vfayant@lunettespourtous.com. Request you to respond back with the details so that we can assist you with this. I wish you a nice day ahead!

Have you configured DKIM?