"You have been restricted from creating a ticket." error in Form and Portal

  • 9 April 2022
  • 4 replies


Heya everyone,

as the title describes I’m encountering errors when I try submitting a ticket on both the embedded form and the portal itself. I’ve looked it up and it appears as if this is resolved on a case to case basis.

Portal URL:
Embedded form:


Hope this can get fixed


Best answer by niveditalakraa 10 April 2022, 15:13

View original

4 replies


Update: It also happens when the user is logged into the helpdesk using SSO. Screenshot here.

Userlevel 1
Badge +3


Welcome to Freshworks Community :)

I understand you are facing an issue with submission and navigating on your portal. This often happens as the spam score for your account gets increased in the backend due to mass activity. However, this should be resolved now as I have cleared this for you from the backend.

Feel free to leave a note if you still face any challenges,



I am facing the same problem

You have been restricted from creating a ticket.

Can you please help me?



Userlevel 4
Badge +12

@mindmaster I have whitelisted the account, so the ticket creation happens as expected. To avoid this from happening in the future, please check for any automated ticket creation activity and disable/limit the number of requests.