Here are some of the significant feature enhancements that were shipped recently:
1. Office 365 Calendar Integration
This integration syncs Freshservice events (Tasks & Changes) with other events (team meetings etc.) in your Office 365 Calendar. You'll be able to:
1. View mutually convenient times and schedule meetings with requesters without leaving the ticket.
2. Start or join a scheduled online meeting from within a ticket.
3. Stay on top of Freshservice events with calendar reminders from Office 365.
Refer to this solution article for more information.
2. Custom Reports for tickets
Custom reports have been available for Changes and Assets for some time. The capability has been extended to tickets. You can now get even deeper insights into your service desk operations.
Refer to this solution article for more information.