Xero integration for Mint, Watcher API and a few bug fixes - Release notes through the first half of April, 2019

Enhancements:

1. Admins can create tickets without the mandatory field check using public API:
   
   Admins can create tickets with just the subject, description, and any of the available requester information(email, phone, etc.) through public API. Tickets will be created with open status and low priority by default unless explicitly mentioned in the request. If you'd like to enable this privilege for your account, drop us a note on this thread.
   
   
2. Watcher API:
   
   You can now add, remove or get thelist of watchers on a ticket through the API.
   
   Add watchers:                                                                                    
   End point: /tickets/bulk_watch
   Method: PUT
   Supported Format: JSON
   Payload:
   {
   "ids" : d<Ticket_ids>]
   }
   Ticket_ids - {Integer} Associated Ticket IDs (Required)
   
   Remove watchers:
   
   End point: /tickets/bulk_unwatch
   Method: PUT
   Supported Format: JSON
   Payload:
   {
   "ids" : t<Ticket_ids>]
   }
   Ticket_ids - {Integer} Associated Ticket IDs (Required)

Bug Fixes:

1. Priority or status values not showing up on the new ticket/email page:
   
           At times, the priority or status field values don't show up unless the agents manually refresh the new ticket/email page. This has been fixed now.
   
   
2. 'Close' button for resolved tickets:
   
           For tickets in resolved status, the agents were unable to see the 'Close' button at the top of a ticket. This was available in the classic UI and now sees its way through to the Mint interface as well.
   
   
3. Improper text wrapping in tickets:
   
           Tickets with long sentences weren't wrapped properly and the scrollbar didn't show up unless the agents navigate to the end of the description/note. If they scroll down to the bottom, they weren't able to read the lines at the top. This has been fixed now.
   
   
4. Desktop notifications:
   
           Clicking on the desktop notifications opened up the dashboard page instead of the actual tickets. Fixed now.
   
   
5. CC email gets merged with ticket cc for third-party responses:
   
           In scenarios involving third-party responses, the internal email addresses (added to the private note
   conversations) were getting added to the ticket while replying to customers. This has been fixed now.
   
   
6. Copy-pasting retains the background color:
   
   With the revamp of the ticket details page, any content copy-pasted from the description, customer/agent replies, and private notes, the background colors were also getting retained. Fixed now.
   
   
7. Word break in ticket subjects:
   
           In tickets list view, if the subject of the line exceeds a certain length, it breaks into the next line without any proper word-breaks. Fixed.

Apps marketplace:

1. Xero integration for Mint: The much awaited Xero integration is now available on the Mint interface. With this integration, you can create draft invoices for the customer using the time spent by agents on solving tickets.
   
   
2. GitHub for Mint: Create/link tickets to Github issues and sync updates between Freshdesk tickets and GitHub issues, keeping your support and the engineering teams in sync.

Cheers!