Enhancements:
- New improved ticket page layout:
We've made a few changes to the ticket page based on the feedback we've received so far, related to the Mint experience. Head over to this topic and share any feedback you have
We'd be happy to hear what you think of these changes and any improvements that we can make to improve the experience.
- Easily identify responded vs non-responded tickets from the ticket list:
With this change, it is now easier to identify the tickets that need your attention right from the ticket list page.
Bug Fixes:
- Issue with copy-pasting tables from Excel/Google sheets:
When the tables were copy-pasted from an external source, the formatting wasn't retained and the borders on the table were lost. This has been fixed now. - Using backspace to delete a word:
When an agent hits backspace to remove a word in a sentence (while writing a reply), it also removed the space between its preceding word. Fixed now. - Unable to convert an occasional agent to a full time agent:
A recent breakage made it difficult for the admins to convert the agents' profile to a full time one on Freshdesk. Fixed. - Splitting a reply on an Outbound email ticket:
Any response split from an Outbound email ticket will now be considered as created through email as opposed to an Outbound email, so that the customers don't get a copy of their own response. - Unable to add notes from the customer portal:
We noticed that the notes added by users on the portal weren't getting updated on the tickets. We quickly identified the root cause and the fix has now been made.
Cheers!
