New Features
- Desktop Notification for Freshchat and Freshfone - You can now enable the option to be notified on incoming chats and calls even when you do not have an active Freshdesk tab. More about this here - https://support.freshdesk.com/solution/articles/197252-enabling-desktop-notifications-for
- Enhancements on the Portal Customisation feature - You can now customise 3 new areas on your support portal.
Head - You can use this to add custom meta tags for your portals. This will help with SEO optimisation for the support portal.
Ticket List page - Layout customisation for the ticket list page that an end-user will see when they click on the tickets tab.
Ticket Detail page - Layout customisation for the ticket detail page.
- Insert Canned Responses and Solutions on Social Ticket - You can now add solutions and canned responses while replying to the Facebook and Twitter tickets