Enhancements:
Sandbox: With Sandbox, you can create an out-of-the-box environment to test out workflows and configurations before syncing them to your Freshservice account while keeping away from ramifications. More info on this here.
- Custom Dashboard: We’ve added three new widgets (Ticket SLA Metrics, Average First Response Time and Average Resolution Time) to the dashboard to enhance overall service desk efficiency. More info on this here.
AD Sync: Now during AD sync, if the user record has a field value in AD that does not exist in Freshservice, the user record will be created in Freshservice but the field value which does not exist in Freshservice will be skipped.
- Time Format: Freshservice now supports 24 hour time format while importing/ exporting agents & requesters.
Bug Fixes:
- Service catalog: Previously when users entered 255 plus characters in a single line text field for a service item, it threw an error that something went wrong instead of character limit exceeded alert. This is now fixed.
- Form Templates: Special characters were not reflected when users added them to the change template description. This is now fixed.
- Contract Type: Users were unable to add/update fields for a contract type if the total number of fields exceeded 127 for all contract types. This is now fixed.
- Mobile app: Previously the location order for the mobile app was inconsistent. This is now fixed.
- Support Portal: Users were unable to set SSO or SSL login in their support portal. This is now fixed.
- Office 365: Agents weren’t able to sync tasks and users were unable to schedule meetings in Office 365. This is now fixed.
- Workflow Automator: Previously users were unable to add two service items or an extra requester field to a condition node in workflow automator. This is now fixed.